The Complaints Procedure

The Carers NSW Complaints Policy is available here. The following procedures can be found in more detail within the policy.

To make a complaint, please either:

a) Fill in this form and click to 'Send Complaint' button to send to the Complaints Advisor.

b) Call 02 9280 4744 and request that the Complaints Advisor mail out a form to you with a reply paid envelope.

If you need a translator or interpreting service to assist with completing this form, please call Carers NSW on 02 9280 4744

Your complaint will be registered in the Complaints Register and you will receive confirmation of the receipt of your complaint within two working days.

The complaint should be resolved within 10 working days.

If the complaint is not resolved after this period, it will be referred to the CEO who will make initial contact within five working days and the complaint should be resolved within 15 working days.

Where a complaint is still unresolved, it will be referred on to the NSW Ombudsman or other appropriate external authority.

Use of the information contained on this site is governed by Australian law and is subject to the disclaimers which can be read on the disclaimer page. View the Carers NSW Privacy Policy.

page updated 10 February, 2010